How do I repair an item?

Madison Island offers a repair service for products purchased from Madisonisland.com, any Madison Island concept store or any department store concession

Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below: Handbag, Shoes, Jewelry and Luggage Repairs Attn:

GAI Fashion Repairs

50 Hartz Way
Secaucus, New Jersey 07094
[e-mail]
tel [phone]

Sunglass Customer Service

Safilo Group
801 Jefferson Road
Parsippany, NJ 07054
tel [phone]

Watch Repairs*

East coast:
GTS 50 Hartz Way
Secaucus, NJ 07094
tel [phone]

IL, MO, IA, WI, MN, OH, KY, MI:
Glezer Kraus
6677 N. Lincoln Ave
Lincolnwood, IL 60712
tel [phone]

TX, NM, AR, OK, KS, CO:
Atelier
5444 Westheimer STE 1550
Houston TX 77056
tel [phone]

CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE:
Robert Guenther Service
210 Post Street #802
San Francisco, CA 94108
tel [phone]

* For timepiece repairs, please also include your limited timepeice warranty card. Please refer to our timepiece warranty. Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed. from Gucci.com, any Gucci boutique or any other Gucci-authorized retailer. Products may be brought to any authorized point of distribution in the U.S. or mailed to the appropriate address below: Handbag, Shoes, Jewelry and Luggage Repairs Attn: GAI Fashion Repairs 50 Hartz Way Secaucus, New Jersey 07094 [e-mail] tel [phone] Sunglass Customer Service Safilo Group 801 Jefferson Road Parsippany, NJ 07054 tel [phone] *Watch Repairs East coast: GTS 50 Hartz Way Secaucus, NJ 07094 tel [phone] IL, MO, IA, WI, MN, OH, KY, MI: Glezer Kraus 6677 N. Lincoln Ave Lincolnwood, IL 60712 tel [phone] TX, NM, AR, OK, KS, CO: Atelier 5444 Westheimer STE 1550 Houston TX 77056 tel [phone] CA, NV, AZ, UT, OR, WA, ID, WY, ND, SD, NE: Robert Guenther Service 210 Post Street #802 San Francisco, CA 94108 tel [phone] Please enclose a detailed repair request, your contact information, and original sales slip with your item. For watch repairs, please also include your watch warranty card. We recommend that you package the item securely and ship it via insured mail. Please allow 2-4 weeks for a repair assessment. Detailed repair information and repair charge estimate will be sent to you once the assessment has been completed.